Terms & Conditions
Terms & Conditions
ARRIVAL Please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce this. Complimentary bubbly and hot beverages are available upon arrival.
CANCELLATION POLICY In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically.
PATCH TESTING All tint and LVL services require patch testing at least 48 hours prior to your appointment. Please pop into the salon to have this quick and simple test. No appointment required.
GIFT CARDS An ideal gift for any occassion. Available as physical or digital, our email delivery system makes purchasing and scheduling digital gift cards easier than ever! Simply pop into the salon to pick one up or visit www.duchesslounge.com today. See below for full Gift Card T&C's.
WI-FI Duchess Lounge are pleased to provide free password protected wi-fi to all clients whilst at the salon. Ask at reception for security information.
VIP LOYALTY SYSTEM We are proud to reward client loyalty with a fantastic VIP loyalty system. Join today for a one-off fee of £2, receive your VIP keytag and start collecting points for every £ spent on treatments, gift cards
and retail products. Points are redeemable for FREE treatments...it really is that simple!
VIP MEMBERSHIP An exclusive club for our loyal clients. Our membership system is designed for regular clients to benefit from permanent discounts on their treatments, retail purchases and gift cards, plus exclusive salon offers whilst also collecting points on their salon spend. Points are redeemable for FREE treatments.
MOBILE PHONES We ask that you silence all mobile phones whilst in the salon. The use of mobile phones at your appointment is likely impact the end result of your service.
AGE REQUIREMENT All clients under the age of 16 must be supervised by a parent or guardian for the full duration of their appointment.
PAYMENT METHODS We accept all major debit & credit cards including American Express, as well as cash.
GIFT CARD TERMS & CONDITIONS
- Redeemable against any salon treatment or retail product.
- Gift cards are valid for 12 months.
- In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed.
- When products/treatments are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
- The value on a Gift Card cannot be exchanged for cash or refunded.
- A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase within the 12 month validity period.
- A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or digital gift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card.
- Please keep the Gift Card safe and treat it like cash. Duchess Lounge do not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, Duchess Lounge cannot replace or reimburse the value on the Gift Card.
- Gift Cards are issued by and remain the property of Duchess Lounge 34-36 Claypotts Road, Broughty Ferry, Dundee DD5 1BS at all times.