Terms & Conditions

  • Terms & Conditions

     ARRIVAL Please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce this. Complimentary bubbly and hot beverages are available upon arrival.

     CANCELLATION POLICY In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically.

     PATCH TESTING All tint and LVL services require patch testing at least 48 hours prior to your appointment. Please pop into the salon to have this quick and simple test. No appointment required.

     GIFT CARDS An ideal gift for any occassion. Available as physical or digital, our email delivery system makes purchasing and scheduling digital gift cards easier than ever! Simply pop into the salon to pick one up or visit www.duchesslounge.com today. See below for full Gift Card T&C's.

     WI-FI Duchess Lounge are pleased to provide free password protected wi-fi to all clients whilst at the salon. Ask at reception for security information.

     VIP LOYALTY SYSTEM We are proud to reward client loyalty with a fantastic VIP loyalty system. Join today for a one-off fee of £2, receive your VIP keytag and start collecting points for every £ spent on treatments, gift cards
    and retail products. Points are redeemable for FREE treatments...it really is that simple!

     VIP MEMBERSHIP An exclusive club for our loyal clients. Our membership system is designed for regular clients to benefit from permanent discounts on their treatments, retail purchases and gift cards, plus exclusive salon offers whilst also collecting points on their salon spend. Points are redeemable for FREE treatments.

     MOBILE PHONES We ask that you silence all mobile phones whilst in the salon. The use of mobile phones at your appointment is likely impact the end result of your service.

     AGE REQUIREMENT All clients under the age of 16 must be supervised by a parent or guardian for the full duration of their appointment.

     PAYMENT METHODS We accept all major debit & credit cards including American Express, as well as cash.

     

     

     

    GIFT CARD TERMS & CONDITIONS

    • Redeemable against any salon treatment or retail product.
    • Gift cards are valid for 12 months.
    • In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed.
    • When products/treatments are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
    • The value on a Gift Card cannot be exchanged for cash or refunded.
    • A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase within the 12 month validity period.
    • A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or digital gift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card.
    • Please keep the Gift Card safe and treat it like cash. Duchess Lounge do not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, Duchess Lounge cannot replace or reimburse the value on the Gift Card.
    • Gift Cards are issued by and remain the property of Duchess Lounge 34-36 Claypotts Road, Broughty Ferry, Dundee DD5 1BS at all times.

     

    TERMS & CONDITIONS

    Introduction and Acceptance of the Terms and Conditions

    The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and Duchess Lounge (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Duchess Lounge. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Duchess Lounge as they are used to protect your rights as a valued customer and our rights as a business.

    Changes to the Terms of Service and the Website

    Duchess Lounge is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

    Access to the Website

    We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

    Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Duchess Lounge by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Duchess Lounge in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

    It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

    We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

    Product information

    Duchess Lounge takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

    Prices

    The prices indicated on this Website are shown in Pound Sterling and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

    Availability

    We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

    Secure payment

    Duchess Lounge currently offers one way to pay for your order, Debit/Credit card. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Duchess Lounge is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to your card issuer for full terms and conditions of use.

    Delivery

    Your order will be delivered to the address you indicated when your order was placed. The products bought on www.duchesslounge.com will be delivered to one address in mainland UK. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.

    Duchess Lounge does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

    Right of Return

    Duchess Lounge allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns request letter.

    We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

    For reimbursements:

    If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.

    Privacy and protection of personal data

    The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

    You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Duchess Lounge to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.


    Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

    Intellectual ownership

    All the content on Duchess Lounge website (illustrations, texts, names, brand names, images and videos) is the property of Duchess Lounge. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Duchess Lounge. All information, content and files is protected by International law concerning intellectual ownership and copyright. Duchess Lounge cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

    Duchess Lounge will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

    Waiver and Severability

    Any failure of Duchess Lounge to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Duchess Lounge, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

    Feedback & Comments

    Any opinions left on the Website by Duchess Lounge customers are screened and moderated by Duchess Lounge. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Duchess Lounge reserves the right to refuse or modify it.

     

    Contact Us

    Email us: info@duchesslounge.com
    Call us: 01382 525 555