Terms & Conditions
Terms & Conditions
ARRIVAL Please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce this. Complimentary hot and cold beverages are available upon arrival.
LATE ARRIVAL In the instance of lateness we will endeavour to accommodate your full treatment, however there may be times where this is impossible due to time restraints, therefore the original appointment cost shall still apply.
CANCELLATION POLICY In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically.
PATCH TESTING All tint, HD and LVL services require patch testing at least 48 hours prior to your appointment. Please pop into the salon to have this quick and simple test. Alternatively book your patch test online.
GIFT CARDS An ideal gift for any occassion. Available as physical or digital, our email delivery system makes purchasing and scheduling digital gift cards easier than ever! Simply pop into the salon to pick one up or visit www.duchesslounge.com today.
WI-FI Duchess Lounge are pleased to provide free password protected wi-fi to all clients whilst at the salon. Ask at reception for security information.
ROYALTY REWARDS We are proud to reward client loyalty with a fantastic loyalty scheme. Join today for a one-off fee of £2, receive your key-tag and start collecting points for every £ spent on treatments and retail products. Points are redeemable for FREE treatments...it really is that simple!
VIP MEMBERSHIP An exclusive club for our loyal clients. Our membership system is designed for regular clients to benefit from permanent discounts on their treatments, retail purchases and gift cards, plus exclusive monthly salon offers whilst also collecting points on their salon spend. Points are redeemable for FREE treatments.
MOBILE PHONES We ask that you silence all mobile phones whilst in the salon. The use of mobile phones at your appointment is likely to impact the end result of your service.
AGE REQUIREMENT All clients under the age of 16 must be supervised by a parent or guardian for the full duration of their appointment.
PAYMENT METHODS We accept all major debit & credit cards including American Express, as well as cash.
CANCELLATION POLICY TERMS & CONDITIONS
- In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically. Where a royalty reward treatment is being cancelled the points value will be deducted from balance.
VIP MEMBERS CANCELLATION TERMS & CONDITIONS
- Our VIP members benefit from a unique cancellation policy as part of their annual paid VIP membership. This allows them up to 3 NON-CHARGEABLE cancellations per membership year.
GROUP BOOKING DEPOSIT TERMS & CONDITIONS
For group bookings of 3+ people we require a 50% deposit of the total treatment cost.
Group booking cancellation terms are as follows: NON-REFUNDABLE if cancelled/amended within 14 days of appointment. FULLY REFUNDABLE if cancelled with 14+ days notice.
GIFT CARD TERMS & CONDITIONS
- Duchess Lounge gift vouchers are redeemable against any salon treatment or retail product.
- Gift cards are valid for 12 months.We are regrettably unable to extend the validity of gift vouchers after purchase. Our voucher redemption policy is designed to ensure fairness and consistency for all our valued customers. This policy helps us manage our resources effectively and provide the best experience to everyone. As a result, we are unable to make exceptions to this policy.
- When making a booking the gift voucher number must be quoted and voucher must be presented for redemption at time of appointment.
- Any booking made using a gift voucher is subject to our standard booking policy. Vouchers will automatically be redeemed in the case of a no show.
- In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed.
- When products/treatments are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
- The value on a Gift Card cannot be exchanged for cash or refunded.
- A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase within the 12 month validity period.
- A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or digital gift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card.
- Please keep the Gift Card safe and treat it like cash. Duchess Lounge do not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, Duchess Lounge cannot replace or reimburse the value on the Gift Card.
- Gift Cards are issued by and remain the property of Duchess Lounge 34-36 Claypotts Road, Broughty Ferry, Dundee DD5 1BS at all times.
- Duchess Lounge reserves the right to revise these terms and conditions from time to time without prior notice.
TERMS & CONDITIONS
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and Duchess Lounge (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Duchess Lounge. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Duchess Lounge as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
Duchess Lounge is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Duchess Lounge by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Duchess Lounge in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Duchess Lounge takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on this Website are shown in Pound Sterling and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Duchess Lounge currently offers one way to pay for your order, Debit/Credit card. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Duchess Lounge is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to your card issuer for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed. The products bought on www.duchesslounge.com will be delivered to one address in mainland UK. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.
Duchess Lounge does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Right of Return
Duchess Lounge allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns request letter.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Duchess Lounge to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on Duchess Lounge website (illustrations, texts, names, brand names, images and videos) is the property of Duchess Lounge. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Duchess Lounge. All information, content and files is protected by International law concerning intellectual ownership and copyright. Duchess Lounge cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Duchess Lounge will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of Duchess Lounge to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Duchess Lounge, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by Duchess Lounge customers are screened and moderated by Duchess Lounge. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Duchess Lounge reserves the right to refuse or modify it.
Duchess Lounge reserves the right to revise these terms and conditions from time to time without prior notice.
Consumer Terms and Conditions
Welcome to our website! This service is operated by Phorest.
nDevor Systems Ltd. (reg. no. 369210) having its registered address at 9 Anglesea Row, Dublin 7, Ireland (trading as PHOREST under registered business name no. 241895) provides an online booking software service to salons, spas, barbers and other personal service providers. Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the "user" and Phorest Online Booking Services for all parts of the online booking service. References to "services provider" or "third parties" means the business that you book a service with, for example a salon, spa, barber, or any other type of personal services business.
Limitation of liability
Making a booking
Stored payment methods
Limitation of liability
Neither Phorest nor any third parties give any guarantee that the information on this website will be error free. By using this website you understand that the information may contain errors and we do not accept liability for these errors, to the amount that is allowed by law.
All bookings for services on this website are made with the service provider and not with Phorest. Phorest only facilitates booking with the service provider. The contract is between you and the service provider and Phorest is not part of that agreement, and therefore Phorest has no direct or indirect responsibility in that contract. Before making a booking, you need to check that you agree with the service provider's terms and conditions.
Phorest tries to make sure that the services listed are of reasonable standard, but the listing of services on this website is not a recommendation from Phorest, or that the services will be suitable for the user. Phorest will not be liable to you if the services are not suitable to you. Your use or any information on this website is totally your own risk, for which we will not be liable. It is your own responsibility to make sure that any products, services or information available through this website meet your specific needs.
No unlawful or prohibited use
By using this website you confirm to Phorest that you will not use this website for any purpose that is against the law or not allowed by these terms.
Links to third party sites
This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.
Making a booking
The following conditions apply to bookings of services made by you through this website.
When booking a third party's services through Phorest you may be required to pay a reservation fee/deposit using either a credit or a debit card or other payment method. Phorest uses a third party payment gateway to process this payment.
You may make a reservation on behalf of a group. In this case the contractual relationship for the service provider and Phorest remains with you.
Responsibility of accuracy of information to service providers
Services and treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.
Users may cancel bookings, subject to the cancellation being made prior to the cancellation period as defined by the service provider at the time of booking, and any reservation fees/deposits may be refunded to the card used at the time of booking, subject to Phorest's and the salon's discretion.
A salon may, at its discretion, choose to keep some or all of the deposit paid, or a value up to and including the full value of the service booked if the appointment is cancelled.
A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than the amount initially charged. If the service provider unilaterally cancels the whole booking the reservation fee/deposit may be credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.
If an appointment has not been cancelled before the applicable cancellation period, the salon reserves the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid).
If you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's terms and conditions.
In the case of group bookings if any part of your group fail to arrive by the agreed appointment time, you authorise the service provider to charge to your credit card or debit card or other payment method an amount lower or equal to the booking value for the persons that have not arrived on time (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's terms and conditions.
Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.
When a reservation is confirmed
Phorest does not accept responsibility for cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.
Gift vouchers purchased may only be redeemed in the business(s) of purchase.
Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry.
Gift vouchers may be redeemed alongside cash and / or other accepted payment methods.
Gift vouchers are valid for a period of 1 year from the date of purchase. The purchase contract is concluded with the service provider.
In case of payment by credit card or other accepted payment methods, the contract is already concluded with the payment instruction by the customer.
The voucher will be directly delivered by email to the specified recipient’s email address after the payment concludes, in a printable or presentable format containing details of the voucher amount, the voucher ID, an optional personal note, a barcode, the validity period, and contact details of the service provider it can be redeemed at.
Gift vouchers cannot be exchanged for cash.
Stored payment methods
You agree and acknowledge that Phorest may collect, use and disclose the Payment Methods (defined below) which you provide to Phorest in accordance with these terms and conditions (Terms and Conditions).
Phorest Stored Payment Method is the digital data repository used by Phorest to store Stored Payment Methods (defined below).
Collection of details
Phorest collects payment details (including, but not limited to, the details of any bank account, credit card, debit card or email address associated with any payment account) (Payment Methods) from you when you make a payment to, or request a refund from, a Phorest accepted payment option (including by phone, online, PayPal, under an SMS Pay arrangement or Direct Debit arrangement or such other payment option approved by Phorest from time to time) (Payment Option).
You agree that any payment method you provide to Phorest will be available to Phorest to use in accordance with your authorisation and the privacy section below.
Secure storage of payment methods
The relevant payment method (which is tokenised in the case of credit and debit card details) and the Payment Option (including any standing authority) used to make a payment to Phorest are stored by Phorest or its payment partners (Stored Payment Methods).
All stored payment methods will be held securely by Phorest or its payments partners and, if required, stored by Phorest or its payment partners in accordance with Payment Card Industry Data Security Standard (PCI DSS) information security standard requirements and otherwise as required by law.
Usage of stored payment methods
Stored Payment Methods can be used by Phorest and you to make any payments to Phorest for products and services offered by Phorest using any Payment Option authorised by you. No payment will be processed without your authorisation.
Phorest will continue to use your Stored Payment Methods for payments authorised by you until you advise us of any change to those Stored Payment Methods or your payment arrangement with Phorest is terminated in accordance with the relevant terms and conditions that apply.
If your payment method is a credit card or debit card, you authorise Phorest to request payment from your nominated card account, using your current card and any replacement or substitute of that card from time to time. If your credit card or debit card has reached its expiry date, you should provide Phorest with your new details at least three business days prior to the next payment.
Phorest reserves the right to charge a payment processing fee for the use of a particular payment option. Bank transaction fees and Government taxes may also apply.
Any credit or refund made to you by Phorest may be refunded using your Stored Payment Methods.
Your Stored Payment Methods, including details of your current Payment Options, may also be used in connection with any Phorest products and services that we provide to you.
Disclosure of stored payment methods
Any stored payment methods will not be disclosed to any third party, except in accordance with these Terms and Conditions.
Stored payment methods used to make a payment, credit or refund will be disclosed by Phorest to relevant financial institutions and payment service providers for the purposes of: facilitating that payment, credit or refund; and complying with PCI DSS information security standard requirements.
Stored payment methods may be disclosed to people and organisations that help Phorest with our business, such as payment service providers, professional advisors, IT support, and corporate and administrative services including mercantile agents (including debt collectors) and debt buyers. We only do this where it is necessary to disclose that information in order for those services to be provided to Phorest.
Stored payment methods may also be disclosed by Phorest to comply with any applicable provisions of any legislation, including without limitation, any privacy legislation.
Verification of payment methods
When requested by Phorest, you agree to provide to Phorest information, including but not limited to, certified identification documents, bank statements and other documents in order for Phorest to:
Verify (or further verify) your identity.
Verify information in connection with a bank account used to make a payment.
Verify information in connection with a non-bank account Payment Option used to make a payment.
Verify where any payment to Phorest originated.
Phorest may confirm directly with the financial institutions and payment service providers that supplied the payment option used by you to make a payment, that the payment method(s) provided by you is valid and correct. Until Phorest is satisfied that the verification information provided above is true, accurate and complete, Phorest reserves the right to refuse any payments, and refund any payment at its discretion should it deem any payment to be (or likely to be) unauthorised or made by a person other than you.
Phorest may refuse to accept a payment made using any payment option in its absolute discretion including, but not limited to, circumstances where the relevant payment option has been dishonoured in connection with a previous payment.
Changing or removing stored payment methods
You may change or remove any of your stored payment methods at any time. If you wish to change or remove any of your stored payment methods you must notify Phorest by contacting our Customer Support team or such other methods as made available by Phorest from time to time. Any future payments that are yet to be processed using your stored payment method may be cancelled upon the removal of the Stored Payment Method.
You may receive an email after a completed appointment with a service provider asking you if you wish to leave a review. When you leave a review the information will be submitted to the services provider and Phorest. This information will be stored securely. If you choose to leave a review, you agree that Phorest or the service provider can publish your review. If Phorest or the service provider choose to publish your review only your first name will be published. The service provider or Phorest will not be held responsible for any wording by you in the review that might reveal your identity.
These Terms and your use of this website are governed by the laws of the Republic of Ireland. You hereby consent to the exclusive jurisdiction of the Republic of Ireland courts in all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.
Should you have any questions, please contact Phorest, Anglesea Mills, 9 Anglesea Row, Off Little Britain Street, Dublin 7, D07 F8PY, Republic of Ireland; or email us on email@example.com.
Copyright, notice and limited licence
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any persons breaching any of this provision will be prosecuted.
Automatic collection of information/cookies
Phorest's website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalise your experience. A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website and help customise your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalised functions of this website.
Modification of these terms and conditions
Phorest reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website. Where we make changes to the way we use either your private information or stored payment details we will let you know of these changes as soon as required by law.
All use by you of Phorest's services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading and/or use of or referring to or relying on information, products, services or materials provided on this website. You agree that Phorest and the providers of telecommunications and network services to Phorest will not be liable for damages arising after your use or inability to use this website and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds.
This website is available to all users "as is". Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Phorest accepts no liability for any infection by computer virus, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website.
To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular purpose.
Details of your personal information, including Payment Methods (which are tokenised in the case of credit and debit cards), may also be used/disclosed by Phorest in connection with the payment of any products and services that Phorest makes available to you.