Welcome to DUCHESS LOUNGE Luxury Nail & Beauty Salons
From the moment you enter our luxury salons you will be treated as royalty and will experience what we consider to be the finest professional treatments and customer service around.
The Duchess Lounge teams of highly skilled and educated nail, beauty & skin experts will ensure that every treatment exceeds client expectations and pride themselves on providing a warm and friendly atmosphere at all times.
We choose to focus on only the finest professional products and all of our treatments have been carefully selected ensuring the highest quality.
Our owner Nicola Payne, is intensely passionate about professionalism, customer care and education within the beauty industry and ensures herself and her teams are trained by industry leaders to the very highest standards for every treatment they perform. It has always been her dream to open a collective of salons that provide the highest standard of treatments and facilities whilst still affordable. Nicola believes strongly that a therapist should be three things at all times; Dedicated. Professional. Educated.
Nicola and her teams would like to wish all clients a truly memorable experience.
IMPORTANT SALON INFORMATION
ARRIVAL Please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce this. Complimentary bubbly and hot beverages are available upon arrival.
CANCELLATION POLICY In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically. In the instance of lateness we will endeavour to accommodate your full treatment, however there may be times where this is impossible due to time restraints, therefore the original appointment cost shall still apply.
PATCH TESTING All tint and LVL services require patch testing at least 48 hours prior to your appointment. Please pop into the salon to have this quick and simple test. No appointment required.
GIFT CARDS An ideal gift for any occassion. Available as physical or digital, our email delivery system makes purchasing and scheduling digital gift cards easier than ever! Simply pop into the salon to pick one up or visit www.duchesslounge.com today.
WI-FI Duchess Lounge are pleased to provide free password protected wi-fi to all clients whilst at the salon. Ask at reception for security information.
VIP LOYALTY SYSTEM We are proud to reward client loyalty with a fantastic VIP loyalty system. Join today for a one-off fee of £2, receive your VIP keytag and start collecting points for every £ spent on treatments, gift cards
and retail products. Points are redeemable for FREE treatments...it really is that simple!
VIP MEMBERSHIP An exclusive club for our loyal clients. Our membership system is designed for regular clients to benefit from permanent discounts on their treatments, retail purchases and gift cards, plus exclusive salon offers whilst also collecting points on their salon spend. Points are redeemable for FREE treatments.
MOBILE PHONES We ask that you silence all mobile phones whilst in the salon. The use of mobile phones at your appointment is likely impact the end result of your service.
AGE REQUIREMENT All clients under the age of 16 must be supervised by a parent or guardian for the full duration of their appointment.
PAYMENT METHODS We accept all major debit & credit cards including American Express, as well as cash.
MEET THE TEAM
Nicola is our owner as well as a CND Master Nail Technician. Being extremely passionate about the beauty industry Nicola decided to create a salon that worked with only the highest quality products and ensures herself and her team are trained by industry leaders to the very highest standards for every treatment they perform. Having initially started the company under the original name of Princess Nails Artistic Nail Lounge, Nicola completed a vast amount of CND nail training including both Gel and Liquid & Powder Nail Enhancements and holds the CND Master Painter qualification for Shellac.
Salon Manager - DUNDEE
Having worked in her previous position as Reception shift leader at a 4* city centre hotel and spa for over 4 years, Alison thrives on providing a quality and professional experience for all clients. Her friendly and organised manner ensures that clients will be provided with the highest quality of service throughout their visit to the salon and whether in person or over the telephone your every need will be dealt with in a professional relaxing and calming manner.
Beauty Therapist - DUNDEE
Tahyla joined our team mid 2017 as a Junior Beauty Therapist fresh from college and has gone from strength to strength gaining confidence at every step of the way. Having continued expanding her skill set throughout her employment with Duchess Lounge she now performs a fantastic array of premium treatments for her loyal clients. Tahyla is proud to have completed her intense week long premium skincare training with the French brand Carita Paris and offers their fantastic anti-ageing non-surgical facials using the advanced Cinetic Lift Expert Machine. Amongst others she is also qualified in Wax;one waxing, including intimate waxing, CND Shellac and Nouveau LVL Lash Lifts. Tahyla is such a genuine member of our team and is a joy to be around.
Beauty Therapist/Brow Expert - DUNDEE
Leona is our in-house Brow Expert! Having initially trained in the fantastic Browjam, Leona joined Duchess Lounge in August 2018 and recently gained her qualification for the newest brow craze Henna Brows. Leona continued her education in beauty by completing her CND Shellac training as well as Nouveau's LVL lash lift and Extend Lash extensions allowing Leona to create a bespoke look for every client. Leona is looking forward to continuing her education to become an experienced beauty therapist at Duchess Lounge.
Nail Technician - DUNDEE
Caroline joined the team in November 2020, having completed her Btec National Diploma in Beauty Therapy Sciences back in 2005. Initially Caroline worked in a busy salon in Nottingham performing a wide range of beauty treatments, however she quickly discovered her passion lay with nails. A change in career took her into retail management until she joined Team DL in 2020, where she puts her creativity and passion into every nail she polishes. Caroline specifically enjoys nail art in every shape and form and would be delighted to create a custom design just for you. Pairing this with her friendly and bubbly attitude we’re delighted to have her as part of our team.
Beauty Therapist - DUNDEE
Christine joined Team DL in 2021 after finding her passion for beauty therapy at college after a career in retail, and completing further training in body massage, CND Shellac, Wax:One Waxing and Nouveau Lashes. Priding herself on putting her clients at ease, her warm and natural manner will have you feeling completely relaxed in no time. A Nouveau LVL Lash Lift is one of her favourite treatments to perform and with a strong passion for massage, you’re in for a treat whether it’s a hand massage after a manicure, a body massage or spa pedicure! Chris looks forward to completing her electrical facial qualification very soon and getting started with our amazing Crystal Clear COMCIT Elite facials.
Junior Beauty Therapist - DUNDEE