Welcome to DUCHESS LOUNGE Luxury Nail & Beauty Salons
From the moment you enter our luxury salons you will be treated as royalty and will experience what we consider to be the finest professional treatments and customer service around.
The Duchess Lounge teams of highly skilled and educated nail, beauty & skin experts will ensure that every treatment exceeds client expectations and pride themselves on providing a warm and friendly atmosphere at all times.
We choose to focus on only the finest professional products and all of our treatments have been carefully selected ensuring the highest quality.
Our owner Nicola Payne, is intensely passionate about professionalism, customer care and education within the beauty industry and ensures herself and her teams are trained by industry leaders to the very highest standards for every treatment they perform. It has always been her dream to open a collective of salons that provide the highest standard of treatments and facilities whilst still affordable. Nicola believes strongly that a therapist should be three things at all times; Dedicated. Professional. Educated.
Nicola and her teams would like to wish all clients a truly memorable experience.
IMPORTANT SALON INFORMATION
ARRIVAL Please note that late arrival will impact on your treatment time, whilst we will endeavour to perform the full treatment, in some cases we may have to reduce this. Complimentary hot and cold beverages are available upon arrival.
LATE ARRIVAL In the instance of lateness we will endeavour to accommodate your full treatment, however there may be times where this is impossible due to time restraints, therefore the original appointment cost shall still apply.
CANCELLATION POLICY In the event that you need to cancel your appointment, please give us 48 hours notice. You may be charged for the cost of your treatment for cancellations made with less than 48 hours notice. Non arrival without notice will result in a full charge being made automatically.
PATCH TESTING All tint, HD and LVL services require patch testing at least 48 hours prior to your appointment. Please pop into the salon to have this quick and simple test. Alternatively book your patch test online.
GIFT CARDS An ideal gift for any occassion. Available as physical or digital, our email delivery system makes purchasing and scheduling digital gift cards easier than ever! Simply pop into the salon to pick one up or visit www.duchesslounge.com today.
WI-FI Duchess Lounge are pleased to provide free password protected wi-fi to all clients whilst at the salon. Ask at reception for security information.
ROYALTY REWARDS We are proud to reward client loyalty with a fantastic loyalty scheme. Join today for a one-off fee of £2, receive your key-tag and start collecting points for every £ spent on treatments and retail products. Points are redeemable for FREE treatments...it really is that simple!
VIP MEMBERSHIP An exclusive club for our loyal clients. Our membership system is designed for regular clients to benefit from permanent discounts on their treatments, retail purchases and gift cards, plus exclusive monthly salon offers whilst also collecting points on their salon spend. Points are redeemable for FREE treatments.
MOBILE PHONES We ask that you silence all mobile phones whilst in the salon. The use of mobile phones at your appointment is likely to impact the end result of your service.
AGE REQUIREMENT All clients under the age of 16 must be supervised by a parent or guardian for the full duration of their appointment.
PAYMENT METHODS We accept all major debit & credit cards including American Express, as well as cash.
MEET THE TEAM
Salon Director/Nail Technician
Nicola is our salon director as well as a CND Master Nail Technician. Having initially started the company mobile under the original name of Princess Nails Artistic Nail Lounge, Nicola completed a vast amount of CND nail training including both Gel and Liquid & Powder Nail Enhancements and holds the CND Master Painter qualification for Shellac.
Nicola is intensely passionate about professionalism, customer care and education within the beauty industry and ensures herself and her teams are trained by industry leaders to the very highest standards for every treatment they perform. It has always been her dream to open a collective of salons that provide the highest standard of treatments and facilities whilst still affordable.
Nicola believes strongly that a therapist should be three things at all times; Dedicated. Professional. Educated.
Salon Manager - DUNDEE
Our Salon Manager Alison is a highly skilled manager who embodies our salon values, Dedicated. Professional. Educated. Since first joining Team DL in March 2015 her polite nature teamed with her exceptional efficiency and wealth of experience, Alison has proven herself to be a valuable asset in overseeing the day-to-day operations of the salon. Her polite demeanor creates a welcoming and comfortable environment for both staff and clients.
Alison's professionalism shines through in her ability to handle various tasks with grace and precision, ensuring that everything runs smoothly and efficiently. From managing schedules and coordinating appointments to addressing client enquiries and concerns, Alison's organisational skills and attention to detail are unparalleled. Her ability to multitask and prioritise allows her to handle any situation that may arise with ease and professionalism.
Alison's commitment to excellence and dedication to providing top-notch service make her an invaluable leader in the salon. Clients and staff alike can rely on her for a seamless and enjoyable salon experience.
Senior Therapist - DUNDEE
Our Senior Therapist Tahyla is a highly skilled beauty therapist with years of experience in the industry. With a passion for enhancing natural beauty and a dedication to providing exceptional service, Tahyla has become a trusted professional since joining the Team DL back in 2017 as a newly qualified therapist.
Specialising in a wide range of treatments, including facials, mani/pedi, waxing and advanced/anti-ageing skincare Tahyla is known for her gentle touch and attention to detail. Tahyla enjoys creating a relaxing and rejuvenating experience for her clients. She stays updated on the latest trends and techniques in the beauty industry, ensuring that she delivers the best possible results to each individual. With her soft nature and friendly personality teamed alongside her extensive knowledge, Tahyla is committed to helping her clients look and feel their very best.
Having undergone advanced training in many of her treatment offerings Tahyla has gone from strength to strength and now undertakes her Senior Therapist role to help guide the team alongside our salon manager and salon director.
Beauty Therapist - DUNDEE
Having joined us in October 2021 Kris is a valued member of Team DL and continues to build on her knowledge within her career by completing advanced training for the treatments she provides.
Showing a keen interest in anti-ageing treatments Kris has developed a specialisation in our phenomenal CACI anti-ageing skincare treatments. With a deep understanding of the treatment and a passion for helping clients achieve youthful and radiant skin, Kris has become a sought-after CACI expert showcasing her in-depth knowledge of the CACI system, which combines microcurrent technology and advanced skincare techniques.
With her expertise, coupled with a warm and friendly demeanor, Kris is great at building strong relationships with clients, helping them feel confident and rejuvenated.
Kris is a valuable team member and continues to go from strength to strength.
Beauty Therapist - DUNDEE
Megan is a friendly and bubbly beauty therapist with a specialization in HD brow treatments. With her warm and welcoming personality, Megan creates a comfortable and enjoyable atmosphere for her clients. She has a passion for enhancing natural beauty and understands the transformative power of well-groomed brows. Megan has honed her skills in the art of HD brows, mastering techniques that create perfectly shaped and defined eyebrows. She takes the time to understand her clients' preferences and facial features, tailoring each treatment to achieve the desired look. Megan's attention to detail and commitment to providing excellent service ensure that her clients leave with brows that beautifully frame their faces.
Her friendly and approachable nature makes her a favorite among clients, as she goes the extra mile to make them feel comfortable and valued throughout the treatment process. Megan's expertise and genuine care for her clients make her a highly sought-after beauty therapist in the industry.
Nail Technician - DUNDEE
Adi joined TEAM DL in September 2022 and is a highly talented Nail Technician who possesses a deep passion for nail enhancements and nail art. With a keen eye for detail and a creative mindset, Adi has honed her skills to create captivating and unique designs. Her expertise extends to a wide range of techniques, allowing them to craft stunning nail enhancements that suit each client's individual style and preferences.
Adi stays up-to-date with the latest trends and innovations in the nail industry, constantly pushing the boundaries of creativity. Whether it's intricate hand-painted nail art, delicate embellishments, or bold and vibrant designs, Adi's artistic abilities never fail to impress.
Adi's delicate and friendly nature ensures that every client feels comfortable and valued throughout their nail treatment. Her dedication to using high-quality professional products and maintaining a clean and sterile working environment further enhances her dedication and commitment to the overall experience she provides as a TEAM DL member.
With Adi's exceptional talent and commitment to providing exceptional nail art and enhancements, clients are sure to leave with a smile on their face and beautifully adorned nails.
Nail Technician - DUNDEE
Meet the newest addition to Team DL, our nail technician Hannah!
Hannah is a skilled professional who brings both expertise and enthusiasm to our team. Having initially qualified a few years ago in all things nails she has recently undergone advanced training in CND Shellac and CND Plexigel enhancements.
Hannah's sweet and friendly personality ensures every visit to the salon is a delightful experience. Say hello to Hannah and treat your nails to a touch of her magic!